Primo Relax
Rating:
Primo Relax Overview
First Impressions
When I first pulled up to Primo Relax in Starý Smokovec, honestly, I wasn’t expecting much from a three-star place. But you know what? Sometimes the best surprises come in unassuming packages. The hotel sits right in the heart of this charming High Tatras village, and there’s something immediately calming about the whole setup — maybe it’s the mountain air or just the way everything feels perfectly scaled down from the chaos of bigger resort towns.
Location That Actually Matters
Here’s the thing about Starý Smokovec — it’s not just another mountain village trying too hard to be quaint. This place has been welcoming visitors since the 1800s, and you can feel that history in the cobblestone paths and the way locals still nod hello when you pass by. The hotel’s position is honestly perfect; you’re a short walk from the funicular that takes you up to Hrebienok (trust me, do this at sunset), and the main railway station is close enough that you don’t need to stress about parking — though they do have free spots on site, which is actually pretty rare around here.
The Room Experience
My room was simple but thoughtfully put together — clean lines, decent-sized windows that actually open (you’d be surprised how many places seal you in), and a bathroom that didn’t make me feel like I was playing Tetris every time I needed to move around. The beds are comfortable enough, and there’s something to be said for falling asleep to complete mountain silence. I mean, after a day of hiking or skiing, you really don’t need much more than a good shower and a place to crash that doesn’t feel cramped.
Dining and Daily Rhythms
The hotel restaurant serves solid Slovak comfort food — nothing fancy, but after spending hours outdoors in mountain weather, a proper goulash hits differently than it would back home. Breakfast is straightforward continental style, though I actually preferred walking down to one of the local cafés for morning coffee and watching the early hikers gear up for their adventures. There’s something about the morning routine in mountain towns that just works better when you’re part of the local flow.
Why Guests Love It
What really sets Primo Relax apart isn’t any single standout feature — it’s how everything just works without trying too hard. Couples especially seem to get this place (apparently they rate the location a perfect 10, and I can see why), probably because it strikes that sweet spot between having access to outdoor adventures and still feeling like you can properly unwind together. The staff knows the area well enough to give you actual useful advice about trail conditions or which cable car to take, and honestly, that local knowledge is worth more than any fancy amenity when you’re trying to make the most of your time in the Tatras.
Hotel Highlights

Reviews
Staff: 9.8
Comfort: 9.8
Location: 9.9
Free WiFi: 10
Facilities: 9.9
Cleanliness: 9.8
Value for money: 9.4
Norbert from Hungary
Perfect location, well equipped, nice and clean apartment.
Patrik from Slovakia
The apartment building has a good location, near the train station. The apartment itself is spacious, well equipped and furnished. A balcony with a nice view is always a plus.
Sos321 from Slovakia
+location, enough space in the apartment, kitchen
- although the apartment has a parking space the elevator to parking lot was broken and it was not usable, so we had to park where and if available
Krisztina from Hungary
Very well equipped apartment with good location, close to the funicular.
Deividas from Lithuania
Everything OK
Tímea from Slovakia
S ubytovaním sme boli veľmi spokojní! Apartmán je čistý, dobre vybavený, sprcha je veľká, kuchyňa je vybavená, tak ako doma. Dvaja dospelý a 3 deti sa zmestia. Všetko je blízko: Jednota, lekáreň, reštaurácia, pizzéria, kaviarne, stanica, vlek Jakubkova lúka. Výborná komunikácia s majiteľkou, je veľmi ochotná. Iba odporúčať môžem, v lete sa vrátime.
Anna from Poland
Bardzo dobra lokalizacja, super wyposażenie, komfort.
Bozena from Slovakia
S ubytovanim sme boli velmi spokojne. Čiste,velmi dobre vybavene ,na velmi dobrom mieste za primeranu cenu. Urcite doporucujem👍
Soňa from Slovakia
Veľmi pekne ubytovanie nemám čo vytknúť môžem len odporučiť. Určite sa ešte vrátime.
Dana from Slovakia
Všetko bolo vynikajúce
Vybavenie bytu na jednotku, nechýbalo nič -ako doma
Výborná vybavenosť v okolí
Komunikácia s majiteľkou výborná
Surroundings
What's nearby:
- Funville: 18 km
- Kezmarok Castle: 20 km
- Tatra National Park: 10 km*
- Tatranský národný park: 250 m
- Square of St. Egidius in Poprad: 15 km
Restaurants & cafes:
- Cafe/bar Café Hoepfner: 100 m
- Restaurant Pizza Gustosa: 100 m
- Restaurant Hotel Smokovec: 100 m
Natural beauty:
- Peak Slavkovský štít (2452m): 8 km
Ski lifts:
- Jakubkova Luka 1: 550 m
- Jakubkova Luka 2: 500 m
- Starý Smokovec-Hrebienok: 300 m
Public transport:
- Train Train Station Poprad Tatry: 13 km
Closest airports:
- Poprad-Tatry Airport: 8 km
Primo Relax Rooms
- One-Bedroom Apartment with single bed1 double bed, 1 single bed, 1 double bed and 2 × 2 sofa beds for 5 adults

Facilities
Shops:
- Minimarket on site
Bedroom:
- Linen
- Wardrobe or closet
Kitchen:
- Dining table
- Cleaning products
- Toaster
- Stovetop
- Oven
- Tumble dryer
- Kitchenware
- Electric kettle
- Kitchen
- Washing machine
- Dishwasher
- Microwave
- Refrigerator
Bathroom:
- Toilet paper
- Towels
- Additional toilet
- Bath or shower
- Private bathroom
- Toilet
- Hairdryer
- Shower
Outdoors:
- Outdoor furniture
- Outdoor dining area
- Balcony
- Garden
Activities:
- Water park Additional charge Off-site
- Ski storage
- Hiking
- Skiing
Living Area:
- Sofa
- Seating Area
- Desk
Food & Drink:
- Bar
- Restaurant
Accessibility:
- Entire unit wheelchair accessible
- Upper floors accessible by elevator
Miscellaneous:
- Lower bathroom sink
- Higher level toilet
- Wheelchair accessible
- Non-smoking throughout
- Allergy-free room
- Heating
- Lift
- Facilities for disabled guests
- Non-smoking rooms
Outdoor & View:
- City view
- Mountain view
- View
Room Amenities:
- Socket near the bed
- Sofa bed
- Drying rack for clothing
- Clothes rack
- Hypoallergenic
- Hardwood or parquet floors
- Private entrance
Languages spoken:
- Czech
- Slovak
Safety & security:
- Key access
- 24-hour security
- Safety deposit box
Media & Technology:
- Flat-screen TV
- Cable channels
- Satellite channels
- CD player
- DVD player
- Radio
- TV
Reception services:
- ATM/cash machine on site
Great for your stay:
- Restaurant
- Parking
- Private bathroom
- Balcony
- Free WiFi
- View
- Kitchen
- Free parking
- Flat-screen TV
- Facilities for disabled guests
Building characteristics:
- Private apartment in building
Entertainment and family services:
- Books, DVDs, or music for children
- Board games/puzzles

House Rules at Primo Relax
Pets:
- Pets are not allowed.
Parties:
- Parties/events are not allowed
Smoking:
- Smoking is not allowed.
Check-in:
- From 14:00 to 20:00
- You'll need to let the property know in advance what time you'll arrive.
Check-out:
- From 08:00 to 10:00
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Primo Relax Location
Starý Smokovec 19024, 062 01 Smokovce, Slovakia
Concierge service Carpathians