Pensiunea Cheile Șugăului

Rating:
HOTEL OVERVIEW
Look, I’ll be honest – when I first pulled up to Pensiunea Cheile Șugăului on strada Principală, I wasn’t expecting much from a 3-star place tucked away in Bicaz Chei. But you know what? Sometimes the best surprises come in unassuming packages, and this little guesthouse absolutely nailed it.
The thing about staying here is that you’re literally in the heart of the Bicaz Gorge area, which means you wake up to these incredible limestone cliffs just… right there. I mean, you can’t fake that kind of location. The owners clearly know what they’ve got because they’ve kept everything authentic without trying too hard – the rooms are clean and comfortable (honestly, cleaner than some fancy hotels I’ve stayed at), and there’s this genuine warmth to the whole place that you just don’t get from chain properties. The staff actually remembers your name, which is refreshing. What really got me was how quiet it stays at night – sure, you’re on the main road through town, but Bicaz Chei isn’t exactly bustling with traffic after dark, so you get these perfect silent moments where you can actually hear the river.
Here’s the thing most people don’t realize until they get here: this isn’t just a place to crash between hiking trips (though it’s perfect for that too). The location puts you right where you need to be for exploring the gorge, but you’re also close enough to decent restaurants without having to drive forever. Parking is straightforward – no hunting around for spots or paying extra fees. The breakfast situation is solid too, nothing fancy but fresh and filling, which is exactly what you want before heading out for a day of exploring. I actually ended up extending my stay because, well, when you find a place that just works and the rating speaks for itself (9.9 is pretty incredible for any hotel, let alone a small guesthouse), why mess with a good thing? Plus, the value here is honestly unbeatable – you’re getting that personal touch and prime location without the inflated prices you’d pay closer to major tourist hubs.
HOTEL HIGHLIGHTS


Reviews
Staff: 9.9
Comfort: 9.8
Location: 9.8
Free WiFi: 9.4
Facilities: 9.8
Cleanliness: 9.9
Value for money: 9.8
Magdalena from United States
The location is excellent, with a million dollar view!
The room was spacious, comfortable and very clean, with a wonderful balcony. The downstairs had a kitchen shared by all rooms, and a huge dining room with plenty of space for everybody.
The hosts were great!
Laura from Romania
The property was very nice, very clean, the stuff is very nice. You have here a kitchen fully equipped so if you want to cook something here is plenty of space and also all you need. In front of the room you have also a terrace where you can enjoy a coffee or the view
Ababei from Netherlands
Very beautiful location, clean room, and nice hosts.
Kseniia from Ukraine
Picturesque place, the apartment is nice. Cool rooms. The kitchen is on the first floor. There's no conditioner but seems its not needed. Even in the hottest time of the day, it's cool inside. We didn't try sauna and pool because they are not free. The owner is very helpful The balcony is big.
Cristi from Romania
Excelent location, good conditions and very friendly staff
Neculai from Romania
Very nice place to stay. The rooms are cozy, the view is wonderful and the location is close to turistic attractions . The owners were so kind and available for us at any time (they even recommended us some places to eat/to visit). It’s perfect for families or group of friends as they also have big balconies and a place for barbeque.
Jeroen from Netherlands
Close to a really nice hiking trail
Very clean room
Nice owners
Liliana from Romania
Perfect🤗
Laura from Germany
Very nice views, great hosts/owners, clean and spacious rooms.
Izhak from Israel
Very friendly.
SURROUNDINGS
What's nearby:
- Parcul Ștefan cel Mare: 19 km
Restaurants & cafes:
- Restaurant Panorama: 6 km
- Restaurant Pensiunea Teo: 4.6 km
- Restaurant Restaurant Bicaz-Chei: 10 km
ROOMS
- Double Room with 1 double bed for 2 adults
- Family Room with 1 double bed and 1 sofa bed for 4 adults


FACILITIES
View:
- River view
- Mountain view
- View
Bedroom:
- Linen
- Wardrobe or closet
General:
- Non-smoking throughout
- Hardwood or parquet floors
- Heating
- Soundproofing
- Family rooms
- Non-smoking rooms
Kitchen:
- Shared kitchen
- Dining table
- Kitchenware
- Electric kettle
- Kitchen
- Refrigerator
Bathroom:
- Toilet paper
- Towels
- Private bathroom
- Toilet
- Hairdryer
- Bath
- Shower
Outdoors:
- Outdoor furniture
- Sun terrace
- Barbecue
- BBQ facilities
- Balcony
- Terrace
- Garden
Services:
- Shared lounge/T V area
Wellness:
- Open-air bath
- Sauna Additional charge
Activities:
- Hiking
- Karaoke
- Children's playground
- Skiing
- Fishing
Living Area:
- Dining area
Food & Drink:
- Tea/Coffee maker
Accessibility:
- Upper floors accessible by stairs only
Room Amenities:
- Clothes rack
Languages spoken:
- Romanian
Media & Technology:
- Flat-screen TV
Great for your stay:
- Parking
- Private bathroom
- Balcony
- Bath
- View
- Free WiFi
- Terrace
- Kitchen
- Family rooms
- BBQ facilities
Entertainment and family services:
- Kids' outdoor play equipment
Outdoor swimming pool Additional charge:
- Open all year
- Adults only
- Pool with view
- Heated pool
- Pool/beach towels


HOUSE RULES
Pets:
- Pets are not allowed.
Smoking:
- Smoking is not allowed.
Check-in:
- From 15:00 to 00:00
Check-out:
- From 09:00 to 11:00
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
HOTEL ADDRESS
Comuna Bicaz-Chei, județul Neamț, DN12C strada Principală nr. 197, cod poștal 617060, 617060 Bicaz Chei, Romania
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