Concierge service Сarpathians Helan Family & SPA
Rating:
HOTEL OVERVIEW
You know what surprised me most about Helan Family & SPA? It’s tucked away on Stara Pardałówka, which honestly sounds more intimidating than it actually is – this quiet street sits just far enough from Zakopane’s main Krupówki strip that you escape the tourist chaos, but close enough that you’re still walking distance from everything. I mean, three stars doesn’t sound like much on paper, but this place punches way above its weight class. The family running it clearly gets that travelers want authenticity without roughing it, and they’ve nailed that balance.
The spa element isn’t some afterthought either – after spending days hiking in the Tatras (which, let’s be honest, will wreck your legs), having proper wellness facilities right in your hotel is actually brilliant. The whole setup feels very Polish mountain lodge meets modern comfort, if that makes sense. What really won me over was how the staff seemed to genuinely know the area – not just the obvious tourist spots, but like, which trails are less crowded on weekends and where to grab the best oscypek without paying tourist prices. The rooms aren’t fancy, but they’re thoughtfully done with enough space to spread out your hiking gear without tripping over everything.
Here’s the thing about staying in Zakopane – location matters more than luxury, and Helan gets this completely. You’re positioned perfectly for both summer hiking and winter skiing, plus the thermal baths in the area if that’s your thing. The family atmosphere isn’t just marketing speak either; it genuinely feels like staying with locals who happen to run a really well-organized guesthouse. Sure, it’s not going to compete with those massive resort hotels closer to the mountains, but honestly? After a day of crowds on Kasprowy Wierch, you’ll appreciate coming back somewhere that feels more like a neighborhood gem than a tourist factory. The 9-point rating makes total sense when you consider what you’re actually getting – solid comfort, local knowledge, and that increasingly rare feeling that someone actually cares whether you have a good stay.
HOTEL HIGHLIGHTS
Reviews
Staff: 9.2
Comfort: 8.8
Location: 8.7
Free WiFi: 8.0
Facilities: 8.9
Cleanliness: 9.0
Value for money: 9.0
Vitalij from Greece
Amazing location, happy that we chose it further from the city. Had a great experience with local traditions. Great views specially while having morning coffee. Great SPA. Helpful and nice employees. When we get back, we will definitely choose this place.
Olivia from Romania
Everything was lovely and clean, the pool was amazing and the location is close to the center, good breakfast and bar
Oleksandr from Ukraine
The room was clean and tidy, with an incredible view of the mountains. It was very quiet in the room. The staff was very kind and helpful. They helped us with many things. The service definitely exceeded my expectations.
Jaehyeong from Hungary
Huge parking lots
Good location
Cozy room&view
Tatsiana from Poland
Wonderful spa zone with warm pool, the best jacuzzi ever and 4 saunas (2 hot, 1 steam and 1 infrared), very clean and new. Breakfast was best of the best!! Very good and helpful stuff. Location is not very far from restaurants and amuse facilities. Big parking place. Mountain scenery and Zakopane styled houses - what can be better? :)
Kurtis from United Kingdom
The breakfast was amazing, loads of local options such as the mountain cheeses. Spa was convenient after a long day walking. Staff were super friendly and helpful. Location ideal only a short bus ride away from the centre in a peaceful village. Room was spotless due to hard work from their cleaning team. I really enjoyed my stay here and will...
Ineta from Lithuania
Great breakfast, good spa facilities :) a great terrace on top floor to watch mountains or lighting storm ;)
Erika from Peru
Beautiful luxury hotel with wellness. Rooms were spacious and clean. Buffet breakfast with wide variety of food is included. Swimming pool, saunas and jacuzzi are possible to enjoy without extra cost.
There is a free parking.
Patryk from Poland
We liked the Spa and Wellness facilities and the excellent breakfast.
Elīza from Latvia
SPA facilities were really nice, especially after long and active day exploring the nature. On first evening when we arived, there were just two of us who used SPA facilities.
SURROUNDINGS
What's nearby:
- Rówień Krupowa: 3.3 km
- Szymanowski Muzeum: 3.8 km
- Tatra National Park: 2.1 km
- Park Linowy Złota Grań: 6 km
- Zjeżdżalnia grawitacyjna: 5 km
- Tatra National Park Entrance: 2.4 km
- Sala Zabaw dla Dzieci - Małpi Gaj: 2.1 km
- Park Miejski im. Józefa Piłsudskiego: 3.2 km
- Bulwar Bronisławy i Kazimierza Dłuskich: 3.5 km
- Górski Ogród Botaniczny w Zakopanem im. Mariana Raciborskiego Polskiej Akademii Nauk: 1.3 km
Restaurants & cafes:
- Cafe/bar Magda: 950 m
- Restaurant Karczma u Daniela: 700 m
- Restaurant Zajazd Furmański: 650 m
Natural beauty:
- Lake Morskie Oko: 12 km*
- Forest Zajączyniec: 2.7 km
- Mountain Nosal Mountain: 2.4 km
- Peak Wielki Giewont (1895m): 6 km
- Waterfall Sieklawica Waterfall: 6 km
Ski lifts:
- Zolwik Lift: 2 km
- Pardalowka Ski Lift: 700 m
- Nosal – Bystre Lift 1: 2.1 km
Public transport:
- Train Poronin: 6 km
- Train Railway Station Zakopane: 2.8 km
Closest airports:
- Poprad-Tatry Airport: 65 km
ROOMS
- Double or Twin Room with 2 single beds, or and 1 double bed for 2 adults, 1 child
- Single Room with 1 single bed for 1 adult
- Triple Room with 3 single beds for 3 adults, 1 child
- Family Room with Mountain View with 2 single beds and 1 double bed for 4 adults, 1 child
- Deluxe Single Room with 1 single bed for 1 adult
- Economy Double Room with 1 single bed for 1 adult, 1 child
- Premium Double or Twin Room with 1 large double bed, or and 2 single beds for 2 adults, 1 child
FACILITIES
Ski:
- Ski storage
Bedroom:
- Linen
- Wardrobe or closet
General:
- Shared lounge/T V area
- Hypoallergenic
- Designated smoking area
- Non-smoking throughout
- Allergy-free room
- Wake-up service
- Heating
- Carpeted
- Soundproof rooms
- Lift
- Fan
- Family rooms
- Facilities for disabled guests
- Airport shuttle Additional charge
- Non-smoking rooms
Kitchen:
- Cleaning products
- Electric kettle
- Refrigerator
Bathroom:
- Toilet paper
- Towels
- Towels/sheets (extra fee)
- Private bathroom
- Toilet
- Shower
Outdoors:
- Outdoor fireplace
- Picnic area
- Outdoor furniture
- Sun terrace
- Balcony
- Terrace
- Garden
Wellness:
- Kids' pool
- Spa/wellness packages
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Sun loungers or beach chairs
- Hammam
- Hot tub/Jacuzzi
- Spa and wellness centre Additional charge
- Sauna
Activities:
- Live music/performance
- Bike tours Additional charge
- Walking tours
- Evening entertainment
- Horse riding Additional charge Off-site
- Cycling Off-site
- Hiking Off-site
- Children's playground
- Games room
- Skiing Off-site
Living Area:
- Desk
Food & Drink:
- Coffee house on site
- Fruits Additional charge
- Kid-friendly buffet
- Bar
- Tea/Coffee maker
Accessibility:
- Lower bathroom sink
- Higher level toilet
- Toilet with grab rails
- Wheelchair accessible
- Upper floors accessible by elevator
Room Amenities:
- Clothes rack
Languages spoken:
- English
- Polish
Cleaning services:
- Laundry Additional charge
Safety & security:
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
Media & Technology:
- Flat-screen TV
- Telephone
- TV
Reception services:
- Invoice provided
- Private check-in/check-out
- Luggage storage
- Tour desk
Business facilities:
- Fax/photocopying Additional charge
- Business centre Additional charge
- Meeting/banquet facilities Additional charge
Great for your stay:
- Parking
- Private bathroom
- Spa and wellness centre
- Balcony
- Free WiFi
- Family rooms
- Free parking
- Flat-screen TV
- Airport shuttle
- Facilities for disabled guests
Indoor swimming pool Free!:
- Open all year
- All ages welcome
- Heated pool
- Plunge pool
- Shallow end
- Sun loungers or beach chairs
Entertainment and family services:
- Kids' outdoor play equipment
- Indoor play area
- Board games/puzzles
- Babysitting/child services
Parking Free private parking is possible on site (reservation is not needed).:
- Accessible parking
HOUSE RULES
Pets:
- Pets are not allowed.
Check-in:
- From 15:00 to 22:00
- Guests are required to show a photo identification and credit card upon check-in
Check-out:
- From 08:00 to 11:00
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
HOTEL ADDRESS
Stara Pardałówka 6, 34-500 Zakopane, Poland
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